Blade & Arrow Cancellations & Policies
Blade & Arrow Is Cashless.
All first time appointments must be made online to set up an account.
We have a 48 hour cancellation policy. All appointments require a Credit Card to hold your appointment. Any No Show or No Call or less than 48 hour notice will result in a 50% charge of your scheduled service for any cancellation.
Our Hair Salon Policy
At Blade & Arrow, we do our best to make sure all your needs are taken care of. If you have to cancel or change your appointment, just let us know, and If you no show or cancel less than 48 hours before your scheduled appointment, we charge 50% fee of your service. Please respect our time and call ahead to reschedule.
We give all our customers 2 weeks to come back in if there is any adjustments needed. We do not refund for services or hair extensions.
Late Arrivals
We understand that due to your busy schedule, you may find yourself running late. Please plan ahead to allow for parking, it is a busy area and parking may require a few extra minutes. If you are going to be late, please call and let us know. If you are more than 20 minutes late, your appointment may be considered as a no-show and you will be charged 50% of you service.
Gender-Free Policy
We are proud to have a gender-free policy, which means our services are available to anyone, regardless of gender identity. Our stylists are skilled in working with all hair types and styles to help you look and feel your best.
Color Corrections
The professional stylist determines that this service is a hair color correction if your hair has been previously colored, lightened, highlighted, chemically treated, or colored at home, your final result may vary from your desired or inspiration color.
When going lighter, darker, or significantly changing your existing color, underlying pigments may be exposed. During this process, hair may appear red, orange, yellow, gold, brassy, uneven, or different from the intended final shade.
Corrective color is a process and may require multiple appointments to safely achieve your desired result.
We offer color adjustments up to 2 weeks from service, any changes made after 2 weeks will cost the client the hourly rate for adjustments made.
Hair Extensions Policy
All hair extension hair is FINAL SALE and NON-REFUNDABLE once hair has been ordered or purchased.
Hair extension services, deposits, installation fees, and custom-ordered hair are non-refundable.
Because the extension hair is a manufactured product, slight variations in color texture, density, or wear may occur.
Two-Week adjustment period following your initial installation for concerns directly related to the installation.
After 14 days, any adjustment, re-installation, removal, additional blending/cutting, replacement hair, or corrective service will be charged at the salon current hourly rate.
Proper home-care is essential for the investment of your service and hair as advised by professional.